This privacy notice is part of your agreement with us. During our interactions, you share personal information with Vertice Healthcare (Pty) Ltd (“Vertice”).
When we use the words us, we or our we mean Vertice. When we use the words you, me or I we mean the individual whose personal information we collect and process.
This notice tells you what to expect when we collect and process your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.
When We Collect Information
We collect your information when you interact with us. Personal information is information relating to you that can be used to specifically identify you, such as:
- Your name
- Telephone number
- E-mail address
- Date of birth
- Identity number or other national identifier
- Account number
- Any other information that can identify you
Vertice is a medical device company, and we may need your information to provide our products or services to you. Sometimes we are required by law to collect your information; for instance, health legislation requires us to collect personal information.
Specific Situations
Online Profile: We collect information when you create an online profile. Some fields are mandatory.
Contact Us: Information from social media, email, telephone, or chat messages is collected to respond to your queries or complaints.
Surveys: You may provide your contact details, or take part anonymously.
Business Transactions: We collect necessary information for commercial transactions.
How We Process Information
- With your consent.
- To respond to requests and enquiries.
- To perform contracts or contract negotiations.
- To develop records of your information.
- To contact you with relevant information.
- For analytical purposes and product/service improvement.
- To remove personal identifiers (de-identify).
- To personalise website access.
- To enforce privacy principles and protect rights or property.
- To protect health, safety or welfare.
- To comply with laws or regulations.
- For legitimate interests without unfair prejudice.
Children’s Information
You must be older than 18 to use our services or products. We do not knowingly collect information of children without parental consent.
Special Personal Information
This includes health data, racial/ethnic origin, beliefs, sex life, political affiliation, trade union membership, or criminal behaviour.
Collection occurs only if:
- Explicit consent is given.
- Vital interests protection when consent is impossible.
- National law allows it.
- Medical purposes under confidentiality duty.
- Legal claims or public information.
We may collect special information for therapy, support, product feedback, regulatory requirements, and clinical trials.
Sharing with Service Providers
- To store information
- To manage social media interactions
- To monitor promotions/advertising
- Professional services (accounting, IT)
- Website maintenance
We do not sell, exchange, or publish information except in corporate transactions.
Website Privacy
We may use cookies (non-personal information) and links to third-party websites. Declining cookies may affect site functionality. Third parties are not allowed to place cookies.
Disclosure & Cross-Border
We may share information by law, including with South African Fraud Prevention Services. Some service providers may be outside South Africa; they are required to provide equal protection.
Security & Retention
We retain information only as long as necessary. Reasonable measures protect data from loss, misuse, unauthorized access, or alteration. We monitor for vulnerabilities. In case of breach, you will be notified.
Never send personal information by email. Contact: +27 12 997 3954
Your Rights
You have the right to know, correct, or opt-out of marketing. You may:
- Request your information
- Ask about third-party sharing
- Update/correct/delete information
- Unsubscribe from marketing
- Object to processing
Information Officer
Pieter Ferreira, Head: Legal and Compliance
Email: pieter.ferreira@vertice.co.za
Tel: +27 12 997 3954